Sublime Media - Articles and client stories - Is AI legit for corporate learning?
At this point, AI is a term that inspires both fear and curiosity at the same time. Most people want to know if it’s a fad or a legitimate advancement that we can apply to learning and development programs.
Our short answer: yes.
Our long answer: It’s trendy tech, that’s for sure; investments in the industry have grown by 5 billion USD in the last three years. That said, the allure of an AI-powered sidekick that simplifies your day and anticipates your needs is tempting to all of us. But even for those who fear this new technology, it’s too late. The tech has already crept its way into most workplaces via automation, chatbots, and writing apps.
So, the real quandary corporate learning teams need to address is how they are going to evolve with developing AI tech. Here are three ways our clients are currently dealing with AI conundrums head-on:
Upskilling: Leaders recognize the importance of preparing their workforce for the AI revolution. They're investing heavily in training programs to upskill their employees. Training not only helps bridge the skill gap but also reduces employee resistance as workers become more comfortable and familiar with the technology. It's a proactive approach that empowers employees, making them part of the AI journey rather than mere spectators.
Transparent communication: AI already has a scary reputation, so forward-thinking organizations are maintaining open lines of communication, explaining AI tools and their impact on employees' roles. This transparency helps alleviate fears and resistance among the workforce. It also reassures employees that AI tools are designed to maximize their capabilities, not replace them.
Robust data governance: AI runs on data; protecting yours is essential to safeguarding your business. Savvy leaders ensure that AI tools are used responsibly by including precise data usage and protection guidelines in their compliance programs. These practices protect the company's data assets while building employee trust.
There is no doubt that with the right strategies, companies can leverage AI to reach new levels of efficiency.
According to a study from the National Bureau of Economic Research (NBER), access to AI tools increased productivity by 14% for customer support agents, with new and novice-level employees seeing a 34% increase in productivity. With results like these making headlines, senior leadership is only going to push for more AI integration into operations.
Like it or not, AI is here to stay. The good news? Learning programs have the unique potential to empower users and support businesses through these latest and greatest innovations.
Like it or not, AI is here to stay. The good news? Learning programs have the unique potential to empower users and support businesses through these latest and greatest innovations.
Decipher the trendy from the effective with Sublime Media.